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Home > Issue Groups > Consumer Confidence

Consumer Confidence (1999 - current)

The GBDe continues to support, in cooperation with consumer groups, the development of an international system of online business-to-consumer ADR. The current emphasis involves fostering the growth of a global network of trustmark service providers. The GBDe has been influential in developing increased international cooperation between trustmark service providers since 2000. This cooperation not only lays the groundwork for a globally recognized trustmark but also for a growing network of multilateral ADR arrangements which will further enhance consumer confidence in cross border e-commerce transactions.

The Consumer Confidence Issue Group will continue its work in 2009 together with the issues of privacy data protection and traceability in the arena of cross-border e-transaction.

See also these PDF downloads:
Consumer Confidence: Recommendations
GBDe Recommendations (San Francisco), October 2008
EN PDF
Trust Mark Providers in EU
EN PDF   JP PDF
Trust Mark Providers in US and Other Regions
EN PDF   JP PDF
Consumer Confidence: Recommendations
GBDe Recommendations (Tokyo), November 2007
EN PDF
Consumer Confidence: Summary of Recommendations
GBDe Recommendations (Taipei), November 2006
EN PDF 60KB
CI/GBDe Agreement on ADR Guidelines
GBDe Summit (NYC), November 2003
EN PDF 196KB
Consumers International/GBDe Joint Statement
GBDe Summit (NYC), November 2003
EN PDF 184KB
Consumer Conf: Personal Data Privacy Protection
GBDe Recommendations (Tokyo), September 2001
EN PDF 195KB
Consumer Confidence: Alternative Dispute Resolution
GBDe Recommendations (Tokyo), September 2001
EN PDF 225KB
Consumer Confidence: Trustmarks
GBDe Recommendations (Tokyo), September 2001
EN PDF 231KB
Consumer Confidence: Summary of Recommendations
GBDe Recommendations (Miami),September 2000
EN PDF 127KB
Consumer Confidence: Trustmarks
Includes Annex of Global Trustmark Programs GBDe Recommendations (Miami), September 2000
EN PDF 364KB
Consumer Confidence
GBDe Recommendations (Paris), September 1999
EN PDF 124KB
Consumer Confidence: Protection of Personal Data
GBDe Recommendations (Paris), September 1999
EN PDF 113KB