Consumer Confidence (1999 - current)
The GBDe continues to support, in cooperation with consumer groups, the development of an international system of online business-to-consumer ADR. The current emphasis involves fostering the growth of a global network of trustmark service providers. The GBDe has been influential in developing increased international cooperation between trustmark service providers since 2000. This cooperation not only lays the groundwork for a globally recognized trustmark but also for a growing network of multilateral ADR arrangements which will further enhance consumer confidence in cross border e-commerce transactions.
The Consumer Confidence Issue Group will continue its work in 2009 together with the issues of privacy data protection and traceability in the arena of cross-border e-transaction.
- See also these PDF downloads:
- Consumer Confidence: Recommendations
- GBDe Recommendations (San Francisco), October 2008
EN PDF - Trust Mark Providers in EU
- EN PDF JP PDF
- Trust Mark Providers in US and Other Regions
- EN PDF JP PDF
- Consumer Confidence: Recommendations
- GBDe Recommendations (Tokyo), November 2007
EN PDF - Consumer Confidence: Summary of Recommendations
- GBDe Recommendations (Taipei), November 2006
EN PDF 60KB - CI/GBDe Agreement on ADR Guidelines
- GBDe Summit (NYC), November 2003
EN PDF 196KB - Consumers International/GBDe Joint Statement
- GBDe Summit (NYC), November 2003
EN PDF 184KB - Consumer Conf: Personal Data Privacy Protection
- GBDe Recommendations (Tokyo), September 2001
EN PDF 195KB - Consumer Confidence: Alternative Dispute Resolution
- GBDe Recommendations (Tokyo), September 2001
EN PDF 225KB - Consumer Confidence: Trustmarks
- GBDe Recommendations (Tokyo), September 2001
EN PDF 231KB - Consumer Confidence: Summary of Recommendations
- GBDe Recommendations (Miami),September 2000
EN PDF 127KB - Consumer Confidence: Trustmarks
- Includes Annex of Global Trustmark Programs GBDe Recommendations (Miami), September 2000
EN PDF 364KB - Consumer Confidence
- GBDe Recommendations (Paris), September 1999
EN PDF 124KB - Consumer Confidence: Protection of Personal Data
- GBDe Recommendations (Paris), September 1999
EN PDF 113KB
